AI can help you find information, organize ideas, and think through a problem, but it doesn't get a vote. In Episode 110 of the Successful Barrister Podcast, Marc and Diana discuss why AI can be a good tool, but the judgment should still belong to the lawyer. #LegalAI #AIforLawyers #LawFirmLeadership
Marc Whitehead & Diana Berry join the Successful Barrister to talk more Successful Barrister listener questions for Marc Whitehead in You Asked, We Answered (Part 2). Did you know our listeners ask the smartest questions? That’s the smartest thing Marc’s ever said. In this special Part 2 episode of the…
Marc Whitehead & Diana Berry join the Successful Barrister to talk Successful Barrister listener questions for Marc Whitehead in You Asked, We Answered (Part 1). Did you know the secret’s not in the answer, it’s in the question? That’s the dumbest thing Marc’s ever said. In this special Part 1…
How someone handles conflict, communicates with others, and responds to change can say a lot about how they’ll perform in a leadership role. In this episode, we discuss how the different DiSC personality types can help you recognize working styles and identify the qualities you need in a COO. #DiSCAssessment…
You’re going to spend a lot of time with your COO, don’t make the entire hiring decision from across an interview table. Getting to know candidates personally can help you figure out whether they’re someone you actually want beside you when things get busy, or when things go wrong. #LawFirmLeadership…
The “perfect” COO on paper might not be the perfect COO for your law firm. Before you start comparing résumés and DiSC profiles, look at compatibility with the person they’ll be working alongside every day, because personality and preferences matter. #LawFirmLeadership #ChiefOperatingOfficer #LawFirmGrowth
Marc Whitehead & Diana Berry join the Successful Barrister to talk what you should look for in a COO for your law firm, and the best DiSC profile for a Chief Operating Officer. Did you know Marc’s more important than Diana is? That’s the dumbest thing Marc’s ever said. In…
AI implementation, a new phone system, another software rollout… suddenly your tech stack has its own tech stack. If your law firm has multiple major implementations on the horizon, that may be a sign it’s time for a COO to take ownership of the operational side. #LawFirmOperations #LegalTechnology #LawFirmGrowth
Planning an AI rollout, a software switch, and maybe a new phone system while you’re at it? Your tech stack isn’t the only thing that may need an upgrade. If multiple implementations are on the horizon, it might be time to put someone in charge of making sure they actually…
Planning a major software change? Before you hit “go,” make sure someone actually owns what comes next. Clear responsibility for maintaining and optimizing your systems can make the difference between a useful investment and another expensive headache. #LegalTech #LawFirmOperations #LawFirmLeadership
Marc Whitehead & Diana Berry join the Successful Barrister to talk when you should hire a COO for your law firm, and how to know you're ready for a Chief Operating Officer. Why the heck did Marc hire Diana anyway? That’s the dumbest thing Marc’s ever said. In this episode…
No news might be good news, but for your clients, no news can also feel like you forgot about them. The “no update” update lets clients know you’re still here, still paying attention, and still working for them, even when there’s nothing exciting to report. #ClientService #LawFirmManagement #AttorneyTips #ClientExperience
Your clients might love your firm, but that doesn’t mean a referral is automatically on the way. Create an experience worth sharing, then do something surprisingly effective: ask for the referral. #ClientReferrals #LawFirmGrowth #ClientSatisfaction #LegalIndustry
Every law firm wants clients who sing their praises to anyone who will listen. The problem? A good case result alone may not get you there. In this weeks episode of The Successful Barrister, we look at what the 2026 Legal CX Report says actually drives client loyalty and referrals.…
Marc Whitehead & Diana Berry join the Successful Barrister to share how to improve your law firm client experience for more client referrals, based on findings from the Case Status Legal CX Report 2026. Did you know winning for your client isn’t enough to get them to refer you? That’s…
If something can go wrong, it probably will. The trick isn't avoiding every problem, it's thinking ahead so you're ready when something doesn't go according to plan. In Episode 105 of the Successful Barrister Podcast, Marc and Diana break down the mental models that can help lawyers make smarter decisions,…
It's important to give people the benefit of the doubt, but repeated behavior should tell you something. In Episode 105 of the Successful Barrister Podcast, Marc and Diana discuss the mental model "assume noble intent" and the important caveat: you can assume good intentions until the evidence shows a pattern.…
More clicks, more likes, and more traffic sounds great, but are they actually helping your law firm grow? In Episode 105 of the Successful Barrister Podcast, Marc and Diana break down why a metric can become useless once it becomes the goal. For law firm marketing, the real question isn't…
Marc Whitehead & Diana Berry join the Successful Barrister to share the 11 mental models every successful lawyer should know, and how to make smarter decisions for your law firm. Did you know the smartest lawyers don’t necessarily know more? That’s the dumbest thing Marc’s ever said. In this episode…
The gap between where you are and where you want to be is usually filled with action. In this episode of the Successful Barrister, we explain why successful lawyers don't just hope for more referrals or better opportunities, they intentionally build relationships, create momentum, and put themselves in positions where…
The lawyers who seem the "luckiest" usually have one thing in common: they're always moving. In Episode 104 of the Successful Barrister Podcast, we discuss why opportunity rarely knocks, and how the attorneys who keep learning, meeting new people, traveling, and trying new ideas are the ones most likely to…
Luck isn't about waiting for the perfect opportunity, it's about giving yourself more opportunities to succeed. In Episode 104 of the Successful Barrister Podcast, we explain why small, calculated, and recoverable risks can help shape your career. The more you learn, experiment, and put yourself out there, the more likely…
Did you know the harder I work, the luckier I get? That’s the dumbest thing Marc’s ever said. In this episode of the Successful Barrister, Marc Whitehead & Diana Berry share what John Morgan got right about luck in his new book, Life is Luck. Hear why luck favors motion…
A simple visual can make your message clearer, more memorable, and more persuasive. In Episode 103 of the Successful Barrister Podcast, Marc and Diana discuss why visuals can be one of the most powerful tools in trial advocacy. #LegalEducation #ClientCommunication #TrialAdvocacy