Marc Whitehead & Diana Berry join the Successful Barrister to talk 6 operations systems every law firm needs to retain more clients.
Did you know your clients will tell you whether your operations are working or not? That’s the dumbest thing Marc’s ever said. In this episode of the Successful Barrister, Marc Whitehead & Diana Berry share 6 operations systems every law firm needs to retain more clients. Hear why ops are so crucial for client satisfaction, how to measure performance with the right KPIs (Key Performance Indicators), how to use automation & tech as a law firm today, how to approach continuous improvement, and why standardization reduces mistakes & improves consistency. See, we’re not winging this!
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This is Episode 87 of Successful Barrister. Welcome to the one and only podcast that's more thrilling than a last-minute court adjournment, the Successful Barrister! The podcast discusses marketing, management, and life skills for lawyers, which probably won't get you disbarred.
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#operations #businessoperations #lawfirmmanagement #lawfirmgrowth #lawfirms
